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Return & Refund Policy

Refund Policy: Refund policy is not eligible for online purchase.

Return Policy

Easy Returns for all of our product

We want you to be fully satisfied with every product that you purchase from https://thelavier.com

Return/Exchange

After receiving the goods, you can choose to return/exchange if you encounter the following situations:

  1. The product is damaged

  2. Received the wrong product or the product is incomplete.

  3. The product is defective/received incorrectly/not received

You may return/exchange the product within 10 days.

Conditions of Return/Exchange

  1. The returned or replaced goods will have to be in the exact same condition as when you have received it and with the original packaging.

  2. To be eligible for a return/exchange, your item must be unused, must be in the original packaging in your package of the returned item(s) and with tags attached to the product (Please be sure to not discard any packaging materials) 

Note:

  1. If the product is replaced for reasons other than our company above mentioned situation, the customer will be responsible for the shipping fee of RM30(within Malaysia) for the replacement item.

  2. Kindly take a photo of the product you want to return as a proof of return.


Returns/exchanges may take up to 10 – 15 business days, excluding shipping times. *Exchange or item that is equivalent or lower in value only. 

Important information

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)

  • Products lost or damaged due to fire, flood, or natural disaster. 

  • Products with a missing label or label that has been defaced/removed.

  • Products returned for personal reasons unrelated to product performance or satisfaction.

  • Products that have been soiled or contaminated.

Exchange Eligibility

Exchange/Return for any purchases from any retail outlet/experience store are to be referred back to their respective Return Policy. Online purchase’s return policy does not apply to any physical store purchases.

Please note:

*LAVIER reserves the rights to not accept/process any return requests which does not meet our standard return policy. *


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